FAQs

Do you ship worldwide?

Yes.

Where do you ship from?

We ship from Hong Kong.

Can I change or cancel my order?

Yes, at VegaBeauty, we understand that plans can change. If you need to modify or cancel your order, please contact our customer service team as soon as possible. Orders can typically be changed or canceled within a short window after purchase. Once your order has been processed or shipped, changes or cancellations may no longer be possible. However, we will do our best to accommodate your request and provide solutions where possible. Please refer to our return and exchange policy for more details on how we can assist you.

Please contact us at: info@vegabeauty.store 

What payment methods do you accept?

We accept all major credit cards VISA, Mastercard, AMEX, PayPal, etc. payments provided on our website.

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

How will I be able to contact VegaBeauty?

You can contact us at info@vegabeauty.store where our customer service team will be happy to help you with whatever you need!

 

 

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received our products that are incorrect, missing, and damaged. Please include your order number, photographs of the product, and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

If I don't receive my order, will I be able to get my refund?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.